Frequently Asked Questions
Frequently Asked Questions
Q: What is the difference between replacing my doors through IDRC versus using a contractor?
A: IDRC uses hi-tech digital measuring equipment and a computerized milling machine to cut doors to precise measurements. Our technology avoids the guesswork and uncertainty involved in contractor-implemented door replacement projects. In contrast, a contractor must spend many hours using manual measurements and hand-cutting methods to trim and shave each new door to fit the existing door frame. To avoid the uncertainty and frustration involved in this tedious process, many contractors will recommend removing the door frame and installing prehung doors, even when the existing door frame is in good condition. In fact, we regularly encounter situations where a contractor actively insists on installing prehung doors at a much higher cost, but IDRC is able to save significant time and money by only replacing the door while retaining the existing door frame.
Q: What is the process to replace my doors through IDRC?
A: First, our sales representative will visit your home to provide an estimate. If you accept the estimate and place a deposit, then a technician with our digital measuring tool will visit your home to obtain digital measurements of each door opening. If no special-order items are involved in the order, then doors typically take two to three weeks to arrive. Our door installation crew will arrive at a scheduled time to deliver and install the new doors. Depending on the number of doors being replaced, the installation process is usually completed in between 2-4 hours.
Q: How long does the process take to get new doors installed?
A: The amount of time before your new doors are installed varies depending on how busy we are and the specific door product that you order. If the products are made from materials stocked by our supplier, then lead time to final door installation is typically about 3 to 4 weeks after you accept the estimate. Note that many premium products are custom-made, and may require a lead time of as much as two months or longer.
Q: Do I need to visit your showroom before I place an order?
A: Visiting the showroom is not mandatory, but depending on the product you are interested in a showroom visit can be useful. Such a visit provides an opportunity to see and touch the actual product before placing the order, for example to get a “feel” for the various types and brands of locksets that we offer. However, many customers do not visit our showroom at all, and are comfortable making their decision through the information provided to them in their homes by our sales representative.
Q: Can I purchase the door myself from the hardware store and have IDRC come and install it?
A: No. We are a “one-stop” provider of door products and door installation services, and we prefer to handle the entire door replacement process from start to finish. We have refined product ordering and door preparation procedures that are tightly integrated with our suppliers. Our processes are not able to accommodate accepting doors from other sources. Note that a key advantage of our policy is that we will be accountable for all aspects of your door replacement project, from any defects in materials to the overall quality of the workmanship and final installation.
Q: Can I purchase just the door from IDRC and install the door myself or have my contractor install it?
A: No, we prefer to handle the entire door replacement process from start to finish. Our processes are not equipped to sell door products without installation services.
Q: What if I have fewer interior doors to be replaced than the minimum 6 swing doors (or 3 closet openings)?
A: Our services are best suited to customers who need to replace a number of doors at a time. Our door replacement procedures involve multiple visits to each customer home, including to obtain digital measurements as well as to install the doors themselves. Therefore, we can only offer our advertised low prices on orders of at least four interior swing doors. If there are three or fewer interior swing doors to be replaced, then we will need to add a $250 trip fee to cover our costs. There is no trip fee if the order includes at least one exterior entry or premium/specialty (i.e., glass, mirror) door.
Q: Can I have my contractor paint the door instead?
A: Yes, IDRC will install doors that are primed but without the final coat of paint. While most customers choose to have IDRC paint their new doors, a few do choose to paint their doors themselves, or to have their contractor paint them. Note that customers are consistently pleased with the quality and workmanship of the paint that IDRC applies. We use an advanced spray system that applies paint without leaving any brush or roller marks. For more information on IDRC’s painting process, click here.
Q: Do you install prehung doors?
A: Yes, IDRC will install prehung doors. Prehung doors are doors that are already attached to the door frame. Removing the existing door frame to install prehung doors requires significantly more time and labor compared to just installing the door into the pre-existing frame. Our pricing for installing prehung doors depends on a number of factors. Please call our office at 650-938-6878 for a free estimate.
Q: Why would you install a prehung door instead of just replacing the door alone?
A: Prehung doors may be the preferred approach for a variety of reasons. If the existing door frame is in poor condition or is aesthetically unappealing, then a prehung door may be appropriate. Note that our technology often provides an option not to go with a prehung door, even when the door frame is not in the best condition. We have encountered many situations we are able to retrofit a new door without replacing the door frame, saving significant time and cost for the customer. In comparison, a general contractor not equipped with our technology would have had no choice but to remove the door frame and install a prehung door in these situations.
Q: Will I need to apply touch-up paint on my frames and jambs?
A: In many cases due to the normal movement of the house over time, jamb legs may become uneven with each other, preventing the door from closing evenly against the wooden stops. In order to correct this condition, we may need to move the hinges and/or wood stops, possibly creating a need for minor touch-up paint applied by you or your painter. This is particularly common when we install or replace fire doors (the door from the garage to the home), where the wood stops often need to be moved to accommodate the width of current fire-rated doors.